Job Description / Role
In the modern workplace, the role of an IT Helpdesk Operator is critical in ensuring smooth operations within an organization, especially in industries like Oil and Gas/Energy. This article delves into the specifics of the job description and the opportunities offered by Management Solutions International (MSI) for those aspiring to work in this capacity.
Introduction: Overview of the Job Description and Role
The IT Helpdesk Operator role is a full-time employment opportunity available with Management Solutions International (MSI) based in Qatar. It requires a blend of technical expertise and industry-specific experience.
Minimum Requirements for computer Operator Position
To be eligible for the IT Helpdesk Operator role, certain minimum qualifications need to be met. These include possessing a Bachelor's degree in IT or a related field and a minimum of 3 years' experience within the Oil and Gas/Energy sector.
Specialized Experience in Oil and Gas/Energy Sector
The role demands hands-on experience within the Oil and Gas/Energy sector, ensuring familiarity with industry-specific challenges and protocols.
Proficiency in Manage Engine Desktop Central or Remote Control of SCCM
An essential requirement for applicants is a substantial proficiency in the utilization of tools like Manage Engine Desktop Central or Remote Control of SCCM, with a minimum of 3 years' hands-on experience.
Advantageous Certifications for the Role
While not mandatory, certifications such as ITIL v3/v4, MCSE, MCITP, MCM, MCSM, CCNA, A+ are considered advantageous, showcasing a candidate's commitment to ongoing professional development.
Insight into Management Solutions International (MSI)
MSI, a prominent US-based Management Consulting firm founded in 1987, specializes in Recruitment, Manpower Outsourcing, and Business Consultancy services.
MSI's Services and Specialization
The firm offers a range of services, focusing on Recruitment, Manpower Outsourcing, and Business Consultancy, catering to various industries, including Oil and Gas/Energy.
Global Presence and Affiliation with CFR Global Executive Search
MSI is part of CFR Global Executive Search, a rapidly expanding alliance with 59 branches worldwide, granting access to a vast global database for effective Recruitment searches.
MSI's Offices and Clientele
With offices in Calgary, Doha, Dubai, and Virginia, MSI collaborates with Government, Semi-Government, Holding Companies, and Multinational Corporations (MNCs).
MSI's Certification and Quality Standards
MSI holds an ISO 9001:2015 certification, ensuring the highest standards of quality and service delivery.
Detailed Responsibilities of an IT Helpdesk Operator
An IT Helpdesk Operator's responsibilities encompass handling IT-related queries, providing technical support, and maintaining system operations.
Advantages of Working with MSI
Working with MSI offers numerous benefits, including exposure to diverse industries, a global network, and opportunities for professional growth.
Conclusion
In conclusion, the IT Helpdesk Operator role at MSI presents an exciting opportunity for individuals with the requisite qualifications and experience in the Oil and Gas/Energy sector.
